Warranty Policy
Warranty Policy
At luxevogue.store, we stand behind the quality of what we sell. This Warranty Policy explains which products may be covered, what the warranty includes, and how to make a warranty claim. Please read it before placing your order.
1. Warranty Coverage
Some products on our website come with a manufacturer's warranty or a limited warranty from luxevogue.store. Not every product includes a warranty. Where a product is covered, the warranty period and any special conditions are shown on the product page or in the product documentation.
Coverage depends on the product category, the manufacturer's terms, and our supplier agreements. If a product page does not mention a warranty, the product is covered by our Return and Refund Policy for damaged, defective, or incorrect items instead.
2. What the Warranty Covers
Where a warranty applies, it covers defects that arise from normal use, such as:
- Manufacturing defects
- Faulty workmanship or materials
- Parts or components that fail because of a manufacturing issue
3. Warranty Remedies
If your claim is approved, we will, at our discretion and depending on the product and stock availability, offer one of the following:
- Repair of the product
- Replacement of the product or defective part
- Store credit
- A refund, where repair or replacement is not reasonably possible
4. What the Warranty Does Not Cover
- Accidental damage, misuse, abuse, or negligence
- Normal wear and tear, fading, or gradual aging of materials
- Damage from incorrect washing, cleaning, care, or storage
- Repairs, alterations, or modifications made by anyone other than an authorized person
- Water, liquid, fire, or other environmental damage
- Cosmetic marks that do not affect how the product works
- Damage caused by using third-party accessories or equipment
- Commercial use of products intended for personal use
- Products that show signs of tampering or intentional damage
5. Warranty Period
The warranty period differs by product and starts on the date your order is delivered, unless stated otherwise on the product page. Please keep your order confirmation and delivery details as proof of purchase.
6. How to Make a Warranty Claim
- Contact our support team through the Contact Us page or official WhatsApp as soon as you notice the issue.
- Share your order number, the name used for the order, the product name, and a description of the problem.
- Attach clear photos or a short video that shows the defect.
- Our team will review your claim and may ask for more information or troubleshooting steps.
- If needed, we will give you instructions to send the item back for inspection.
Please do not send any product back before receiving instructions from us, as we cannot take responsibility for unapproved returns.
7. Product Inspection
Some claims require inspection before a decision can be made. This may include a visual check, functional testing, or evaluation by the manufacturer. If the issue is found not to be covered by the warranty, we may return the product to you, and the shipping cost may be your responsibility.
8. Repairs and Replacements
- Repairs may be carried out by the manufacturer, an authorized service provider, or another qualified repairer, and may use new or refurbished parts of equivalent quality.
- Repair times vary depending on the product and the availability of parts.
- If we replace a product, the replacement may be identical or a comparable model if the original is unavailable.
- Replacements depend on current stock.
9. Shipping for Warranty Claims
If a product is confirmed to be defective, luxevogue.store will cover the reasonable cost of sending it back and returning the repaired or replacement item to you. In other cases, shipping costs may be shared or borne by the customer, and we will inform you before proceeding. Please pack returned items securely to avoid damage in transit.
10. Refunds
A refund under this policy is considered only when the product cannot be repaired, a replacement is not available, and the defect is confirmed. Approved refunds are issued to the original payment method where possible, or to a bank account or mobile wallet in your name for Cash on Delivery orders. Please see our Return and Refund Policy for refund timelines.
11. Items Excluded from Warranty
Unless stated otherwise on the product page, warranty does not apply to:
- Clearance or final sale items
- Gift cards
- Consumable items that wear out through normal use
- Items damaged by improper handling after delivery
- Items modified by unauthorized persons
12. Your Responsibilities
To keep your warranty valid, please use the product according to its instructions and care label, store it properly, avoid unauthorized repairs, keep your proof of purchase, and report any issue promptly after you notice it.
13. Limitation of Warranty
Except where the law requires otherwise, this Warranty Policy is the only warranty we provide for eligible products. luxevogue.store is not liable for indirect or consequential loss arising from the use of, or inability to use, a product, and our liability will generally not exceed the purchase price of the affected product.
14. Your Consumer Rights
This policy gives you benefits in addition to any rights you have under the consumer protection laws of Pakistan. Nothing in it limits any right that cannot legally be waived.
15. Changes to This Policy
We may update this Warranty Policy from time to time to reflect changes in our products, manufacturer programs, legal requirements, or business operations. The latest version will always be available on this page.
16. Contact Us
For questions about this policy or help with a warranty claim, please reach us through our Contact Us page. Our team will review your request and assist you as quickly as possible.
Thank you for choosing luxevogue.store. We are committed to quality products and fair, transparent support.