Shipping Policy

Shipping Policy

Thank you for shopping with luxevogue.store. This Shipping Policy explains how we process, ship, and deliver your orders across Pakistan, so you know exactly what to expect from checkout to your doorstep.

1. Shipping Coverage

We currently deliver to all major cities, towns, and most areas across Pakistan through our trusted courier partners. International shipping is not available at this time. If your area is not serviceable by our couriers, we will let you know after you place your order and offer a full refund of any amount paid.

2. Order Processing

  • Orders are processed and dispatched within 1 to 2 working days after confirmation.
  • Cash on Delivery (COD) orders are confirmed by phone, SMS, or WhatsApp before dispatch. Please keep your phone reachable so your order is not delayed.
  • Orders paid by bank transfer are processed once the payment has been verified.
  • Orders placed on Sundays or public holidays are processed on the next working day.
  • During sales, festive seasons, and Eid, processing may take a little longer.

3. Delivery Time

Delivery time is counted from the day your order is dispatched.

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta): 2 to 4 working days.
  • Other cities and towns: 3 to 6 working days.
  • Remote areas: 5 to 8 working days, depending on courier coverage.

These are estimates and not guarantees. Delays may occur due to weather, road conditions, strikes, high courier volume, or other circumstances beyond our control. Sundays and public holidays are not counted as working days.

4. Shipping Charges

  • A flat shipping charge of PKR 250 applies to orders within Pakistan.
  • Orders of PKR 5,000 and above qualify for free shipping.
  • The exact shipping charge is always shown at checkout before you confirm your order.
  • Shipping charges are non-refundable once the parcel has been dispatched, except where the return is due to our error, such as a wrong or damaged item.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number by SMS, WhatsApp, or email. You can use it to track your parcel on our courier partner's website. Tracking usually becomes active within 24 hours of dispatch. If you need help, please contact us through our Contact Us page.

6. Cash on Delivery (COD)

  • COD is available in most areas of Pakistan, subject to your city and order value.
  • Please keep the exact amount ready, as couriers may not carry change.
  • For high-value orders, we may ask for an advance payment to confirm the order.
  • Repeated refusal of COD parcels may result in COD being disabled for future orders.

7. Receiving Your Parcel

  • Please check that the outer packaging is sealed and undamaged before accepting the parcel.
  • If the parcel looks opened, tampered with, or visibly damaged, please refuse it or note it with the courier and contact us immediately.
  • We recommend recording a short unboxing video when you open your parcel. It helps us resolve damaged, missing, or wrong item claims quickly.
  • Any issue with your order must be reported within 48 hours of delivery. Please see our Return and Refund Policy for details.

8. Failed Delivery Attempts

  • Our courier partners usually attempt delivery up to two times.
  • If delivery fails because of an incorrect address, an unreachable phone number, or no one being available to receive the parcel, the parcel may be returned to us.
  • In such cases, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-dispatch.
  • Parcels returned due to refusal or non-cooperation may require advance payment before reshipping.

9. Incorrect or Incomplete Address

Please make sure your name, phone number, complete address, and city are accurate at checkout. luxevogue.store is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

10. Changes to Delivery Address or Order

If you need to change your delivery address or order details, please contact us as soon as possible. We can make changes only if your order has not yet been dispatched.

11. Multiple Items and Split Shipments

If your order contains multiple items, they may sometimes be shipped separately to ensure faster delivery. You will not be charged any extra shipping for split shipments.

12. Packaging

All orders are carefully inspected and packed in secure, protective packaging to help ensure your items reach you in perfect condition.

13. Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery time, please contact us with your order number. We will follow up with the courier and keep you updated until the issue is resolved. In case of a confirmed lost parcel, we will offer a replacement or a full refund.

14. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in courier services, charges, or business operations. The latest version will always be available on this page.

15. Contact Us

For questions about shipping, delivery, or tracking, please reach us through our Contact Us page. Our team will be happy to assist you.

Thank you for choosing luxevogue.store. We look forward to delivering your order safely and on time.