Return & Refund Policy

Return and Refund Policy

At luxevogue.store, we want you to be completely happy with your purchase. If something is not right, this policy explains how returns, exchanges, and refunds work, so the process is simple and fair for everyone.

1. Return and Exchange Window

You may request a return or exchange within 7 days of receiving your order. Requests made after this period cannot be accepted.

Damaged, defective, or incorrect items must be reported within 48 hours of delivery.

2. Eligibility for Returns

To be eligible, the item must be:

  • Unused, unwashed, and in the same condition in which you received it
  • In its original packaging with all tags, labels, and accessories intact
  • Accompanied by your order number or proof of purchase

3. Items We Cannot Accept for Return

  • Items that have been worn, used, washed, altered, or damaged after delivery
  • Items without original tags or packaging
  • Personal care, hygiene, and intimate items, for safety reasons
  • Items purchased during clearance or final sale, unless they are damaged, defective, or incorrect
  • Gift cards and customized or made-to-order products

4. Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or different from what you ordered:

  • Please contact us within 48 hours of delivery through our Contact Us page or official WhatsApp.
  • Share your order number, clear photos of the item, and an unboxing video if available.
  • After verification, we will arrange a replacement or a full refund, and we will cover the return shipping cost.

We recommend recording a short unboxing video when you open your parcel, as it helps us resolve claims quickly.

5. How to Request a Return or Exchange

  1. Contact our support team through the Contact Us page or official WhatsApp within the return window.
  2. Provide your order number, the item you wish to return or exchange, and the reason.
  3. Once your request is approved, we will share the return instructions.
  4. Pack the item securely in its original packaging and send it back as instructed.

Please do not send any parcel back without our approval, as we cannot take responsibility for unapproved returns.

6. Return Shipping Charges

  • Our error (wrong, damaged, or defective item): luxevogue.store bears the return shipping cost.
  • Change of mind, size, or color preference: the customer is responsible for the return shipping cost.
  • Original shipping charges are non-refundable, except where the return is due to our error.

7. Exchanges

You may exchange an eligible item for a different size, color, or product, subject to stock availability. If the replacement item is unavailable, we will offer a refund or store credit. If the new item costs more, you will need to pay the difference, and if it costs less, the difference will be refunded.

8. Inspection of Returned Items

Once we receive your return, our team will inspect the item. If it meets the conditions of this policy, we will approve your refund or exchange and notify you. If it does not, we may reject the return and send the item back to you, and additional shipping charges may apply.

9. Refunds

Approved refunds are processed within 3 to 5 working days after the returned item has been received and approved. The time for the amount to reach you depends on the payment method:

  • Debit or credit card: usually 7 to 10 working days, depending on your bank.
  • JazzCash or Easypaisa: usually within a few working days, to the same wallet.
  • Bank transfer or Cash on Delivery orders: refunded by bank transfer or mobile wallet to an account in your name, which you will need to provide to us.

Where possible, refunds are issued to the original payment method. You may also choose store credit, if offered, which can be used on a future order.

10. Cancellations

  • You may request to cancel your order before it is dispatched by contacting us as soon as possible.
  • Once an order has been dispatched, it cannot be canceled, but you may return it according to this policy once received.
  • If we cancel an order because of stock issues, pricing errors, or payment problems, any amount you paid will be refunded in full.

11. Late or Missing Refunds

If you have not received your refund within the expected time, please first check with your bank or payment provider, as processing can take a few extra days. If you still have not received it, contact us with your order number and we will follow up.

12. Parcel Refused or Not Received

If a parcel is refused or returned to us because of a failed delivery, the order will be considered canceled. Any prepaid amount will be refunded after deducting the original and return shipping charges. Please see our Shipping Policy for details.

13. Changes to This Policy

We may update this Return and Refund Policy from time to time. The latest version will always be available on this page, and continued use of our website means you accept the updated policy.

14. Contact Us

For any questions about returns, exchanges, or refunds, please reach us through our Contact Us page. We are always happy to help.

Thank you for shopping with luxevogue.store. Your satisfaction is important to us.